Content Moderation Team Leader - Singapore, Trust & Safety

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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About T&S
The Trust & Safety (T&S) team at TikTok is committed to ensuring that our global online community is safe and empowered to create and enjoy content across all of our applications.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
Our Content Moderation team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children.

What will I be doing
As a Team Leader in our Trust & Safety Content Moderation team, you will provide leadership and day-to-day management of a team of Content Moderators.
You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?

• You will lead, manage, recruit & develop a team of Content Moderators, helping them to achieve their full potential and maintain high standards & quality of work.
• You will be responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures.
• You will actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
• You will create an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.

Qualifications

What do I need to bring with me?

Minimum Qualification

• You possess exceptional interpersonal & communication skills with a passion for working in a team environment
• You come with proven leadership skills and experience in leading or managing people
• You come with proven experience in doing root cause analysis and ability to follow through with / action on the insights gleaned to drive performance
• You come with proven experience of working with data, especially on data analysis revolving performance
• You come with proven project management skills
• You are comfortable with working shift hours on a rotational basis, including weekends and public holidays

Preferred Qualifications

• You are driven and self-motivated with a desire to keep improving
• Experience in a BPO / call center/customer service environment is a plus.
• You possess cultural sensitivity and understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content, would be a good plus.
• You come with proven change management experience (preferred)

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.