Content Policy Analyst - USDS


Los Angeles, CA

Why you should apply for a job to TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

  • #R5686

    Position summary

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data. U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. About the Role This role will sit within the USDS Product policy Team and focus on account, device and recidivist policy. You will need to cultivate a deep understanding of the platform and how it can be abused by actors to circumvent our policies and return on platform. This will require developing systems for tracking and anticipating user behavior and identifying thoughtful and creative policy solutions in a fast moving environment. You will work closely with a variety of internal partners including North America Regional Policy Experts, Global Feature Product policy Specialists, USDS Threat Discovery and Prevention, USDS Product, USDS Data Science and USDS Legal Policy Operations to ensure that TikTok is able to detect, triage, and prevent safety incidents. This position will be full-time, based at one of our offices in Los Angeles, Mountain View, Seattle, New York City or Washington, D.C.. Responsibilities: - Rely on data-driven assessments of account, device and recisivist behavior content to develop, launch, and train policies that are customized for our product offerings - Perform industry analysis and open source research for best practices and guidelines for combating recidivism - Gain an in-depth understanding of recidivist user behavior specific to different policy issue areas - Partner with our Threat Discovery and Prevention team to synthesize network, account and device level insights into operational policies - Advise internal and external stakeholders on the nuances around circumvention and recidivism - Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends and slang in the US to predict and prevent violations of TikTok's community guidelines - Analyze existing policies, product designs and procedures by identifying gaps, inconsistencies, or conflicts - Work cross-functionally with global policy and operations teams to set goals and milestones related to product policy - Assist team lead in providing comprehensive and ongoing training designed to inform the moderators about policy, procedures changes, recent trends, and updates - 3+ years of work experience in Trust & Safety, content policy, or brand safety roles or another relevant field with an emphasis on product features and how they can be exploited - Experience with trust and safety models, scalable policy recall solutions, technical acumen, and actionable policies that reduce issues stemming from policy complexity - Demonstrated systematic thought process regarding policy and thorough operational experience - Background in operational excellence with a proven ability to structure policy and process-oriented milestones - Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations - Deep knowledge in how policy develops in new media, technology, entertainment, or related fields - Strong attention to detail -- highly self-driven and results oriented - Advanced proficiency in Excel and understanding of data access tools - Intermediate proficiency in SQL Preferred qualifications: - Experience working with international partners in different time zones - Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data - Experience managing complex research projects - Experience working in a start-up, or forming new teams in established companies TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected] The base salary range for this position in the selected city is $87400 - $196544 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

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    What are TikTok perks and benefits

    Lactation facilities


    Unconscious bias training


    Succession planning

    Diversity recruiting

    Diversity performance

    Short term disability

    Paid paternity

    Paid maternity

    Paid adoptive

    About the company

    Industry: Technology: Consumer Internet

    As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

    Why you should apply for a job to TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.