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Content Quality Specialist - Tagalog

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TikTok

Manila, Philippines

Why you should apply for a job with TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community. Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions. What will I be doing? - You will perform daily sampling tasks for audit purposes. - You will have to thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality. - You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps - You will cooperate with moderation teams and Market POC to ensure the moderation quality is up to standard - You will participate in the development of quality inspection standards and continuously optimize the process and system platform. What should I bring with me? - You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment. - You pay attention to detail and you are comfortable using data analysis to identify trends. - You possess experience in a BPO / call center/customer service environment.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

71252

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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