Customer Experience Analyst, Loyalty & Support, TikTok Shop
London, United Kingdom
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7561873275443710261
Position summary
ross different sources to scope out key customer problems.
- Collaborate with cross functional teams and key stakeholders to gather requirements, design best fit solutions, and inform project timelines and resources needed.
- Act as an SME for buyer support and trust recovery programs, providing feedback to internal stakeholders (in Buyer Support and Trust Recovery).
- Support the development of the CX team's internal knowledge management tools to build organizational capacity.
Qualifications
Minimum Qualifications
- 1+ years of experience in Analysis, Strategy, Product or Program Management in Customer experience.
- Solid work experience in an ecommerce marketplace business.
- Bachelor's degree or Master's degree (or equivalent practical experience)
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action
- Good verbal and written communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight is required
Preferred Qualifications
- Experience in data analytics, SQL
- Experience in and understanding of customer fulfillment and delivery experience in e-Commerce.
- Strong interpersonal and relationship-building skills. Ability to interact with cross cultural stakeholders.
- Experience working in a fast paced, ambiguous and high growth environment.
- Collaboration skills working cross functionally in a global working environment.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.