Data Operations Manager | Risk & Response Operations

TikTok

Dublin, Ireland

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. As a T&S team, we are building a world where people can safely discover, create and connect. The Data Operations Manager sits within the Impact Team of Risk and Response. The team handles all data analysis functions to drive improvements across cross-functional teams, supports planning and goal-setting processes for Risk and Response, ensures data accuracy, provides supporting data to make data-driven decisions that provide insights to improve the quality of our services and operational efficiency. This role requires you to be incessantly curious, a believer in driving action through data, and eager to dive into a quickly-growing company and build/ scale a new team. Responsibilities - Develop business critical data operations processes for the organization, guide and project manage efforts around our data roadmap and infrastructure - Work with Data Science Team to analyze key metrics for the health of our Risk & Response organization - Provide data insights that will inform and shape the strategic priorities in Risk & Response - Be a thought leader and unearth ways to correlate key metrics to drive decisions and initiatives - Partner with T&S Data Teams to manage projects and maintenance of KPIs, dashboards, and centralized functions - Foster and build a culture of using data to drive and inform business needs and decisions - Build internal data operational processes to self-serve data requests/ analysis by partnering with cross functional team members to develop deep data subject matter expertise - Support Risk & Response teams through deep dives into data and contribute to root cause analyses, post-mortems, and incident analyses - 5+ years of relevant experience in data analytics and/or operational excellence displaying outstanding analytical ability, communication, and presentation skills (preferably recent experience) - Expertise working cross-functionally using data insights to drive business and operational goals and strong understanding data science/ data modelling / statistics - Mastery of SQL, Python, Tableau and a strong understanding of data relationships and languages - Proven ability to balance competing priorities, workloads, and tight timelines in a fast-paced, dynamic work environment preferably in a global setting - Familiarity with changing data trends within the industry and data regulations such as: GDPR, PIPEDA, CCPA is preferred - Strong interpersonal, leadership, and project management skills - Experience with data visualization efforts is a nice-to-have. Wellbeing TikTok is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Equal Opportunities TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.