E-Commerce Customer Success Manager - Data

TikTok

Jakarta, Indonesia

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

The E-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better E-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an E-commerce ecosystem that is innovative, secure and intuitive for our users. Join us as we drive the future of E-commerce here at TikTok. Responsibilities： - Be able to work with our merchants/creators/vendors throughout e-commerce operation journey, provide data solution suggestions to customers, scope complex data needs and extract the key solutions that can help customers to grow - Design bespoke data product solutions for e-commerce operations, build the methodology of media/content operation, product operation, and market analysis; and can make high quality products concept to launch. - Work with our operation team to promote the data-driven methodology in Tiktok shop operation, build our platform influence in local markets by scaling best practices, in the end to improve seller/creator/ISV engagement and their satisfaction - 5+ years of experience with data analytics, marketing operations, e-commerce operations for enterprises and agencies, have deep understanding of their business needs - Self-starter with strong project management skills, ability to grasp the core context, identify key opportunities, and cooperate with all parties to achieve goals - Analytical, data sensitive & strong logical thinking. Good at designing solutions from scratch. - Fluency in English. Strong communication skills, with ability to work with internal/external senior stakeholders. TikTok is dedicated to fostering a welcoming work space and championing diversity and inclusion. We welcome people as they are, value uniqueness, and inspire potential. The evaluation of our candidates is solely based on our business needs and individual qualifications for job requirements, and we are strongly opposed to discrimination of any kinds based on race, gender, color, age, nationality, religion, sex, sexual orientation, marital status, citizenship, disability, veteran status, or any other legally protected characteristics to our candidates and employees.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.