Ecommerce Anti-Fraud Data Analyst




London, United Kingdom


Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Ecommerce's Governance and Experience(GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud analyst, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, and seller-creator affiliation.

Roles & Responsibilities:

  • Apply investigational and analytic skills to monitor, audit, and analyze potential fraudulent cases and produce root cause analysis report with value-added risk mitigation suggestions.
  • Collaborate with product managers, data scientists, and the engineering team to evaluate the efficiency of existing tools, processes, and models related to fraud management.
  • Understand the trends and intelligence of fraudulent activities in each local market and build intelligence systems to mitigate fraud.
  • Define key performance metrics and build detailed reporting models for effective tracking, reporting, and feedback on measures implemented.
  • Drive process implementation and improvement that streamlines determination of fake orders, incentive abuse, and/or other types of fraud.
  • Communicate findings and complex results to key stakeholders and manage timeline of mitigation projects.
  • Bachelor's degree or above with a background in Computer Science, Business Analytic, Math, Statistics, or related field.
  • Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets and able to derive the characteristics of different scenarios.
  • Comfortable in a matrix organization and to drive cross-functional and cross-regional collaborations.
  • Strong attention to detail and ability to notice discrepancies in data.
  • Experience with SQL and analytical tools (SAS, R, Python) is a must.
  • Experience with AI and machine learning is a plus.
  • Familiarity with risk and fraud in Ecommerce fields is a strong plus.
  • Past experience working in SEA or EU market is highly preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction

  • 4.5/5 in supportive management

  • 100% say women are treated fairly and equally to men

  • 100% would recommend this company to other women

  • 100% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.