Ecommerce Fraud and Loss Investigation Operation Manager

TikTok

Dublin, Ireland

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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#ERMV

Position summary

Description: Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud Investigation & Operation Specialist, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation. Roles & Responsibilities: - Actively investigate and analyse patterns of criminal conduct, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform; - Identify vulnerabilities and how they are being used to abuse the platform; - Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams; - Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale; - Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquires on fraud and (or) crime-related activities; - Perform other ad-hoc tasks related to fraud operations. - Minimum of 3 years professional experience in operation and investigation related to fraud, abuse, or cybercrime. - Detail-oriented, highly analytical, and strong project management skills; - Ability to understand opposing points of view on highly complex issues; - Strong ability to gather information from various online sources and community groups; - Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus; - Prior law enforcement and/or prosecution experience a plus; - About 10~20% of travel if needed.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.