EMEA Emergency Response Specialist

TikTok

Dublin, Ireland

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Dublin, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. The Trust & Safety team at TikTok help ensure that our global community is safe and empowered to create and enjoy content across all of our apps, while protecting our brand. Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products and community. This team employs technical know-how, excellent problem-solving skills, critical decision making and assessing risk and proactive communication to protect users and our partners from abuse across our platform. This role is based in Dublin and you will work on a global and cross-functional teams to identify and fight abuse. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensuring the highest levels of user safety. Note: this position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people. Main Responsibilities - Demonstrate operational excellence on a team that evaluates risk, threats, and user privacy in the world centered around time-critical emergency escalations. - Review and assess inbound emergency escalations from Law Enforcement and internal TikTok teams. - Execute instant decision- making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety. - Be aware of and willing to operate in a work environment with sensitive content that includes child exploitation, graphic violence, self-injury and suicide, and other content which may be considered offensive or disturbing. - Create and articulate written and/or verbal responses to questions from law enforcement, government agencies, and internal teams regarding Emergency Response policy and process. - Availability to work weekend days on a rotational basis or a regular schedule of either Tuesday-Saturday/Sunday-Thursday. - Bachelors degree or equivalent experience - 2 to 3+ years of relevant experience in investigative or analytical roles - Fluency in English. Fluency in 2nd language is preferable. - Self-starter requiring minimal direction - Excellent decision making and ability to analyze information to assess threat and risk - Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality - Excellent verbal and written communication skills should be able to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement - Experience with social media, analytical tools, and online research. Wellbeing TikTok is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Equal Opportunities TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.