Emergency Response Specialist - Trust and Safety - San Jose

nity safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Emergency Response (ER) team takes on a two-pronged approach to ensure the platform is safe for consumption by not only reacting to emergent situations but also taking a proactive stance on investigation-related matters. The team acts as a vital bridge between teams, coordinating and managing unexpected risks and ensure internal escalations are handled accordingly.

Responsibilities:

• You will reconcile escalations by responding to and resolving diverse content safety risks and closing the loop with relevant investigations for those incidents;
• You will improve emergency response mechanisms while monitoring the reactive speed and quality to ensure better implementation of emergent action plans;
• You will master various back-end data systems to ensure safety issues are handled effectively;
• You will summarize and compile analytical, retrospective, or data-type investigation-related reports;
• You will lead projects to proactively improve the quality of back-end systems and processes;
• You will collaborate with global cross-functional teams to respond to issues, and communicate with relevant stakeholders to align on strategies.
• You come with a Bachelor's degree and a minimum of one-year work experience, preferably in internet content safety and/or risk management;
• You have the ability to work effectively under high pressure, with strong interpersonal and communication skills to engage with different teams;
• You possess an aptitude for numbers and quantitative skills, with knowledge of social media content and sensitivity to safety issues;
• You pay good attention to detail, are a self-starter with a positive attitude;
• SQL/Data analytics skills will be a huge plus;
• Availability to work on weekend shifts when necessary due to huge escalations.

Nice to have:

• Any second language skills would be highly appreciated. The position will have global coverage, so some expertise with different languages will be considered as a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://ts.accommodations@https://tiktok.com . The base salary range for this position in the selected city is $67555 - $97777 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​