Escalations & Validation Analyst - USDS

TikTok

Mountain View, CA

Why you should apply for a job to TikTok:

5/5 in overall job satisfaction

4/5 in supportive management

Ratings are based on anonymous reviews by Fairygodboss members.

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

#A132904

Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data. U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Responsibilities You will investigate and assist with USDS escalations, and support the Threat Discovery & Prevention Team (TDP) with high confidence content labeling, hypothesis testing, and content review/actioning. Expertise in TikTok Policy - Interpret and enforce TikTok's Community Guidelines, which help maintain a positive and safe environment for our user community - Stay current on key workflow changes and policy updates. - Leverage unique vantage point to help bridge gaps between Policy, Moderation, and Trust & Safety teams in order to improve policy and process Investigate & Triage All USDS Escalations - Review, investigate, and process reported escalations and respond to sensitive partner inquiries with high quality, accuracy, and speed across multiple channels for TikTok (e.g., escalated user issues, business and partner inquiries, regulatory requests, etc.). - Provide real-time summaries for crossfunctional partners related to ongoing and resolved emergency escalations. - Partner with cross-functional partners in Legal, PR, and Comms to support external communications that reflect TikTok's response to high priority escalations, while maintaining discretion and attention to detail in complying with U.S. user privacy regulations and USDS protocols Content Review - Support research content analysis through accurate labeling and annotating content--including written text, spoken language, images, audio, videos, and accounts--in order to create accurate classifiers for increased precision of models and improved recall rates for problematic content. - Partner with subject matter experts and analysts to develop methodologies for reviewing large volumes of potentially violative content; action content at scale based on high confidence reviews and analysis. - Partner with researchers and analysts to develop, train, and utilize standardized code books; analyze content using standardized code books - Conduct labeling for research content analysis - Based on large scale reviews, identify and capture new intel signals to improve overall detection capabilities; drive real-time insights to leadership and cross-functional partners across IM, Policy, Investigations, Comms, and other teams Data-driven decision making - Utilize data plus internal tools and systems to help Trust & Safety teams analyze trends, identify patterns, and share insights that support process improvements. - Share data and insights that illuminate policy gaps and grey areas, all with the intention of improving policy to enable clear, scalable enforcement - Test new tools and analysts' hypotheses and provide precise feedback and recommendations based on data Threat Detection Support - Partner with Trust & Safety analysts and researchers to test and improve threat detection models. - Identify intelligence (signals) that improve threat detection work. - Support hypothesis testing through validating detections in the development phase What should I bring with me? - Bachelor's degree or at least 1 year of experience in Trust & Safety, Operations, Content Moderation, or as a research assistant - Strategic thinker with analytical and creative problem-solving skills - Demonstrated experience as a collaborative team player - Strong communication and writing skills - Open minded thinking about people, cultures, backgrounds, and threats Preferred skills/qualifications - Experience in online investigations, analysis, escalations, or operations, content policy, project management, or equivalent relevant fields, such as content moderation or model labeling - Ability to thrive in fast-paced, ambiguous environments, prioritize work, and make grounded decisions in high-pressure situations - Technical aptitude for learning complex tools or systems required for daily operations - Experience dealing with complex, no-right-answer problems; demonstrated critical thinking skills and interest in ethics and/or policy - Highly organized with experience prioritizing multiple functions and tasks while managing their work time efficiently without compromising quality Other Requirements - Be comfortable dealing with high pressure escalations, ambiguity and grey areas, and collaborating with subject matter experts to quickly resolve issues. - Be willing and able to work with sensitive issues and content that includes but is not limited to child exploitation, graphic violence, self-injury, suicide -- all of which may be considered offensive or disturbing. - Ability to work independently and reliably under tight timeframes in a fast-paced environment - Knowledge of social media challenges and sensitivity to safety, regulatory, or compliance issues - Experience driving high-priority issues through process of resolution - Analytical-thinking and problem-solving experience - Strong reporting skills; accuracy and acute attention to detail - Strong ability to multi-task and manage multiple competing priorities while working seamlessly across teams - Flexible with global working hours and weekend availability - Must maintain good relationships with stakeholders TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected] The base salary range for this position in the selected city is $71777 - $155555 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company