Global Head of Vendor Portfolio Performance, T&S Operations (Business and Partnership Management)

TikTok

4.5

(6)

Dublin, Ireland

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A72124

    Position summary

    Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
    The Vendor Portfolio Performance team is responsible for defining the Trust and safety content moderation BPO global vendor strategy and for maintaining a healthy stable and performing portfolio of vendors and footprint of sites. This team also owns the internal risk assurance frameworks across the vendor ecosystem.

    What will I be doing?
    As Head of the Vendor portfolio performance team, you will be responsible for leading a global team who will be responsible for:

    • Defining the Trust and safety content moderation BPO global vendor strategy and for maintaining a healthy stable and performing portfolio of vendors and footprint of sites and footprint of sites.
    • Conducting bi-annual portfolio level performance reviews with our vendors. Take appropriate performance management actions.
    • Develop and maintain vendor portfolio performance scorecards.
    • Determine the short medium and long term vendor portfolio mix, balancing factors such as business demand forecasts, vendor performance, cost, risk, BCP planning, maintaining strategic partnerships and commercial realities of operating in the content moderation BPO industry.
    • Be the link into the operational delivery / vendor management Regional leadership teams. Maintain a deep understanding of operational delivery and performance.
    • Develop and evolve the operating model with regional vendor management teams.
    • Understand and manage internal XFN demand needs.
    • Own the internal risk assurance frameworks to be applied across the vendor ecosystem and centrally manage ecosystem risk incidents that hit the required threshold.

    Qualifications

    Minimum Qualifications

    • At least 5 years experience as a senior leader in a Global Vendor management role.
    • Relevant and deep experience in vendor management, strategic consulting and/or risk management areas.
    • Experience and comfort managing c-suite relationships with an excellent commercial mindset and accunem.
    • Strong analytical skills and strategic thinking, with a keen sense of responsibility for data integrity.
    • Ability to build and lead a globally distributed high performing team.
    • Proven ability to exercise maturity in handling commercially sensitive data.
    • Clear achievements in the successful management of large-scale, complex projects including change management execution.
      Preferred Qualifications
    • Excellent skills in verbal and written communication across both technical and non-technical audiences.
    • Strong stakeholder management skills and able to influence without authority.
    • Background in Trust and Safety is preferred.

    Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

    We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.