Global Issue Policy Lead - Youth Safety & Wellbeing - Trust & Safety




New York, NY


Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

As the Global Issue Policy Lead for Youth Safety & Wellbeing, you will be responsible for overseeing TikTok's global Youth Safety & Wellbeing policy strategy and for managing a team of Issue Policy Managers based out of varying regional offices. This team designs and consults on the enforcement of TikTok's Trust & Safety policies that capture potential risks to youth, including but not limited to physical harm, psychological harm, developmental harm, and risk of exploitation. Your core responsibilities will be to contemplate policy standards that honor child and adolescent wellbeing, and to lead the policy strategy of a team of experts who specialize in nuanced issues of child safety. You will consider the complexity with which different global regions perceive appropriate youth entertainment experiences, and adjust policies accordingly. As the Global Issue Policy Lead, you will be the company's internal lead of communication for all Youth Safety & Wellbeing policy efforts and you will co-lead cross-functional conversations with your colleagues in Trust & Safety, Data Science, Product, Legal, Public Policy, Communications, and more. This role requires generalized knowledge of core themes relevant to the adolescent experience: identity development, gender and sexuality, peer and family relationships, risk-taking behavior, etc. This role will report to the Head of Family Safety & Developmental Health.

What will I do in this role ?

  • Oversee the development of product policies that are relevant to TikTok's global community, with a focus on protecting youth from harmful content and potential exploitation.
  • Cultivate and maintain a psychologically safe, trusting team of Issue Policy Managers with a mindset to maximize both positive team camaraderie and significant business impact.
  • Collaborate tightly with your Issue Policy Lead peers to set a cohesive, unified vision for policy teams on youth safety.
  • Partner with adjacent Issue teams to identify when policy themes affect youth and how to best capture the nuanced needs of youth compared to adults in policy and product design.
  • Lead conversations with internal and external researchers to learn about regional perceptions of maturity and how those views can be adapted to our content policies.
  • Consult with Legal and Communications teams on high-profile escalations and provide information on how, if at all, content violated our community guidelines or policy standards.
  • Work with our Outreach & Partnerships team to identify and receive guidance from external Youth Safety & Wellbeing and Adolescent Wellness experts, as well as internal cross-functional partners, to critically analyze and continuously improve our safety policies.
  • Consult with the Leads of cross-functional teams on how features like Video, Comments, Follows, Likes, Accounts, etc. can be designed to reinforce our Youth Safety & Wellbeing risk policies. What should I bring with me?
  • 6+ years working in Policy, Prevention Science, Social Work, Child Advocacy or another field with a focus on themes of child or adolescent wellbeing.
  • 5+ years experience managing a team of direct reports with a high level of productivity and team harmony.
  • Demonstrated success working in a fast-paced technology company with effective project management, complex cross-functional project collaboration, and strategic execution.
  • Confident experience developing and refining policies that are designed to scale across global populations.
  • A solutions mindset to regularly assess team productivity and develop strategic roadmaps to best leverage team skillsets, topic expertise, or diverse perspectives required to bolster policy effectiveness.
  • Familiarity with international child protection laws and child rights advocacy, and an awareness for when to report content to child protection organizations.
  • Understanding of Trust & Safety positioning in the entertainment media technology sector, with comfort learning internal tools and product workflows.
  • Excellent communication skills and an ability to educate a wide variety of business stakeholders including Content Creative, Product Policy, Engineering, Public Policy, Legal, Communications, and Data Science on the nuances of Youth Safety & Wellbeing topics.

Nice to have.

  • Experience working in non-western cultures, or knowledge of variations in culture and values across diverse populations.
  • Familiarity designing codebooks, measures, questionnaires, surveys, etc. that are vetted for construct validity and rater reliability.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://ts.accommodations@ The base salary range for this position in the selected city is $147000 - $270000 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

Why you should apply for a job to TikTok:

  • 5/5 in overall job satisfaction

  • 4.5/5 in supportive management

  • 100% say women are treated fairly and equally to men

  • 100% would recommend this company to other women

  • 100% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.