Head of Culture & Resilience - USDS

TikTok

Mountain View, CA

Why you should apply for a job to TikTok:

5/5 in overall job satisfaction

4/5 in supportive management

Ratings are based on anonymous reviews by Fairygodboss members.

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

#A256166

Position summary

About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data. U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Responsibilities - Lead the Culture and Resilience Team and build a program for scale including the implementation of our organizational culture and wellbeing strategies for our Trust & Safety teams; - Provide subject matter expertise and guidance to the leadership team and HRBPs as a trusted advisor on employee wellness and provide deep insights, opinions and consultations based on professional judgement, internal employee feedback and data analysis; - Collaborate closely with business leaders, HRBPs, global wellbeing teams, and other stakeholders to leverage internal resources and explore external resources; - Develop a strategy and framework for the delivery and implementation of effective programs for U.S. Data Services - Trust & Safety through roadmapping and OKR planning; - Deep dive into business logic, scenarios and processes; identify areas for optimization and drive implementation with multiple stakeholders to address potential psychological impacts, improve overall safety and business continuity; - Lead on needs assessments across locations and teams in relation to emerging and ad hoc wellbeing support and culture needs; - Build escalation solutions to improve employee wellness; centered on identified teams and issues, working with company benefit policies, local laws and regulations and closely collaborating with business leaders, company enterprise services and HR teams; - Manage USDS T&S efforts and collaborate with global XFNs on internal research projects into health impacts and interventions specific to the industry context; - Actively promote best practices across all services being provided; - Evaluate and make decisions about wellbeing options taking into account theoretical and evidenced models, and considering highly complex factors concerning processes that can shape individuals, groups, and organizations; - Exercise professional responsibility, provide leadership and expert consultancy to others through advice and guidance; - Develop and analyze key metrics to gauge the success of wellness programs and devise future projects, perform post-mortem analysis and continue to iterate the wellbeing system; - Work closely with our Organizational Culture Business Partners, People teams and cross-functional partners to identify key organizational culture needs, opportunities, engagement and performance metrics for culture and organizational effectiveness; ensure cultural initiatives are aligned with our global company culture This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the function may be required. - Bachelor's degree in organizational psychology, health psychology, behavioral science or another relevant health behavior-related field is preferred; Master's degree is a plus; - Strong leadership and experience in people management with a demonstrated ability to build high performing and engaged teams; preferably with experience within the tech industry; - Demonstrated business acumen and ability to communicate across various levels of leadership, including key executives; - Excellent knowledge of organizational leadership, practice, and theories; - Experience providing consultancy on complex topics and projects to multiple stakeholders at all levels within organizations; - Agile-minded with the ability to manage ambiguity and be able to work in a fast-paced and rapidly changing environment; - Excellent skills in interpersonal relationships, strategic partnership, and influencing; - Confident in taking initiative within an agreed framework and boundaries; - Experience working with OKRs, developing roadmaps and strategy, building consensus, aligning objectives with business priorities, and ability to motivate and inspire your teams to set goals and drive outcomes - Willingness to travel approximately 30% TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected] The base salary range for this position in the selected city is $101333 - $229140 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company