Head of Policy Planning, Training & Infrastructure - Trust and Safety

d operating model for PTI, aligning planning, training, and infrastructure to Policy strategy and enterprise risk priorities.

• Own strategic planning for T&S Policy, including annual and quarterly roadmaps, portfolio prioritization, capacity planning, and cross-LOB coordination, so the right work gets done at the right time.
• Design and run learning and enablement at scale: curriculum strategy, certification programs, role-based training, and measurement frameworks that raise policy quality and reduce leakage and over-enforcement.
• Drive the policy infrastructure strategy and roadmap, ensuring tooling, platforms, and AI integrations support the end-to-end policy lifecycle - development, testing, training, deployment, and enforcement.
• Lead program management and change management for major policy launches and platform migrations, ensuring adoption, governance, and measurable impact.
• Build and own PTI metrics and business cadence: north-star KPIs (e.g., time-to-deploy, training coverage and proficiency, tool adoption), dashboards, and executive reporting.
• Partner closely with Policy leadership, Product, and Data Science to align priorities, resolve cross-functional dependencies, and mobilize resources.
• Hire, coach, and develop managers across Planning, Training, and Infrastructure.
• Serve as a visible thought partner and advocate for AI-first, data-driven approaches to policy operations; represent PTI in executive forums and influence strategic decisions.
• Ensure global readiness and localization by embedding regional inputs, timelines, and compliance requirements into planning, training, and tooling.

Qualifications

Minimum Qualifications

• 5+ years of experience leading complex, cross-functional programs or teams, with 5+ years of leadership responsibility (e.g., Head of Function, Senior Director, or similar).
• Deep experience partnering with Product, Engineering, Data Science, and Operations to deliver integrated solutions; comfortable translating strategy into technical and operational requirements.
• Demonstrated success in designing and running large-scale learning programs and adoption campaigns, with measurable improvements in proficiency and operational outcomes.
  Strong strategic judgment and operational rigor: able to prioritize a portfolio of high-stakes initiatives, set clear OKRs, and drive reliable delivery.
• Experience with policy tooling or comparable workflow platforms (PMS, Opus, Juren, or similar) and practical understanding of integrating AI/automation into workflows.
• Data-driven and people-focused leader with a strong ability to define and track meaningful metrics, run experiments, and iterate quickly. Demonstrates comfort operating in ambiguous, high-impact environments while balancing speed, quality, and risk, and brings proven experience in hiring, developing, and retaining talent through inclusive leadership and clear career paths.
• Proven track record of building and scaling multidisciplinary teams (planning, program management, learning/enablement, infrastructure/platforms) while demonstrating excellent stakeholder management and executive communication skills effectively influencing senior leaders and aligning diverse global teams in fast-moving tech or policy environments.

Preferred Qualifications

• Prior experience in Trust & Safety, content policy, or regulatory policy in a global tech company.
• Experience leading digital transformation or tooling modernization programs that delivered measurable quality and efficiency gains.
• Demonstrated success embedding ML/LLM solutions into operational workflows.
• Worked extensively with global/regional stakeholders and can navigate localization, regulatory nuance, and diversed teams.