HR Shared Services Center Specialist (Temporary Assignment) - Austin




Austin, TX


Position summary

About Us: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, Moscow, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

TikTok is seeking a Human Resource On-Call Specialist to support our HROP team. This role will be instrumental as the primary point-of-contact for our North American based employee's on-call needs as we continue to rapidly grow. This role is a 12-month temporary assignment. This role will be payrolled through a third-party staffing agency.


  1. Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and dynamic work.
  2. Provide insight, first-line support for all routine employee inquiries, and explanation on HR system and administrative activities in support of HR processes.
  3. Supports Global HR Centers with summarizing business usage of HR processes, pain points, and knowledge gaps.
  4. Knowledge of and ability to adhere to and update Human Resources policies, procedures, and practices and promoting the establishment and update of the human-consulting service knowledge base.
  5. Responsible for the maintenance and management of HR consulting work orders, and make analysis and inspection regularly. Qualifications
  6. Bachelor’s Degree or above in Human Resources, Economic management, or other relevant fields.
  7. Minimum of 1 year of full-time/internship experience in human resources, familiar with the internal transfer, paid-time-off, legal welfare policies, etc.
  8. Ability to work independently in an ambiguous and multicultural environment to handle multiple, competing priorities, and short deadlines.
  9. Strong collaborative partnership skills to ensure the effective resolution of inquiries.
  10. Excellent learning ability, careful and patient, and with strong work enthusiasm and a sense of responsibility.
  11. Must have strong communication skills in English (written and spoken). A second language such as Mandarin, Spanish, or Portuguese is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://TiktokOps.accommodations@

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction

  • 4.5/5 in supportive management

  • 100% say women are treated fairly and equally to men

  • 100% would recommend this company to other women

  • 100% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.