Incident Manager

TikTok

4.5

(6)

Washington, DC

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A179852

    Position summary

    us.

    Our Global Security function provides services to TikTok's US market using four principles that guide our strategic and tactical operations. First, we champion trust and transparency, leading the charge in organizational transparency and execution of security and privacy capabilities that drive customer trust. Second, we are a business catalyst and enabler, embodying the DNA of technical innovation. Third, we drive risk-informed and empowered decision-making, giving our business leaders the information needed to make key decisions. Finally, we proactively identify and reduce risk while enabling innovative product development - to consistently build sustainable world-class and trusted security capabilities.

    We are seeking an Incident Manager to join our Global Security Threat and Incident Management Team. The Incident Manager will be responsible for coordinating cyber incidents and will engage several internet departments including Engineering, Legal, Privacy, Communications, as well as other teams. The Incident Manager will also be working with global teams to track remediation of issues output from said incidents.

    During steady-state (i.e., non-incident times) this role is responsible for ensuring adherence to various incident ConOps, tracking risks, threats, and low-level incidents to ensure readiness. During incidents, this role is responsible for leading response across impacted stakeholders ensuring transparent communication, tracking issues and assigning tasks, and driving responders to a rapid and effective incident resolution.

    Responsibilities:

    • Operationalize incident management plans, technology, capabilities, and services
    • Lead incident response teams during cross-entity incidents
    • Advise, guide, and direct regional security operation leadership and stakeholders on incident management strategy and execution
    • Support metrics and reporting for incident data

    Qualifications

    • Exceptional communication and stakeholder management skills with proven ability to communicate clearly at all leadership levels.
    • Ownership with exceptional bias for action; self-starter with the ability to work well under pressure to solve problems and meet objectives.
    • Comfortable managing through ambiguity, making thoughtful and sound judgments during tense situations.
    • Flexible to work in support of security and privacy operations with on-call work during an incident.
    • Some travel may be required.

    Preferred Qualifications

    • Bachelors Degree in Security/Cyber Incident Response Management
    • 4 years experience in security incident management, security operations, crisis planning and/or preparedness exercises.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.