Interaction Evaluator Quality Analyst Portuguese Speaker (Fixed Term Contract 12 months) - EMEA

ations, and manuals for use in moderations team in Interaction projects.

• Identify supports needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training.
• Evaluate cases on a daily basis and provide the RCA feedback, which can be translated into improvements of moderation quality in Interaction related projects.
• Generate recommendations for improvement and optimization, analyse and summarize the Interaction data.
• Optimizing standard operating procedures (SOPs) and being accountable for the improvement will ensure the strong delivery of business teams.
• Accountable for Interaction evaluation, conducting analysis reports, and fulfilling other related business requirements while offering guidance to deliver key project milestones and achieve optimization of data-driven strategies.
• Work independently as a designer for evaluation, exhibit an in-depth understanding of the business, and undertake responsibility for the entire evaluation process, including planning, execution, and presenting high-quality evaluation analysis to assist in product optimization.
• Perform other relevant and ad-hoc projects assigned by TL, such as urgent business requests and reporting from product teams.

Qualifications

Minimum Qualifications

• Bachelor's degree or above.
• Fluent in English and Portuguese including in-depth understanding of market regional culture.
• In-depth understanding of TikTok or similar social media platforms. 2+ years of working experience in the trust and safety industry will be preferred.
• Excellent content analysis and communication skills. Data analysis skills will be preferred.
• Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.
• Ability to manage high-volume workloads while maintaining accuracy and consistency.
• Demonstrates strong adaptability when navigating changes in scope, policy, or workload.

Preferred Qualifications

• Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly changing environment.