Investigation Analyst, Trust & Safety (Japanese/Vietnamese/Punjabi speaking)

? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team
As an Investigation Analyst on our Trust & Safety team, you will be part of a group that detects, analyses, and mitigates platform threats across issue verticals and markets. You will both drive proactive detection workstreams, and support cross-functional partners in deep-dive investigations. You will also regularly use tools and processes to take out bad actors and content at scale from the platform.

Responsibilities

• You'll proactively search for and identify harmful trends and content by leveraging internal data, open-source intelligence, and/or third-party private intelligence
• You'll work with teams across Trust & Safety to review and respond to risky trends, escalations, and metric changes across multiple channels with high quality, accuracy, and speed
• You'll leverage tools to automate the control of bad content, to control bad content on the platform, and mitigate escalations
• You'll identify gaps, problems, needs and come up with robust solutions with relative independence
• You'll use learnings and data to influence other T&S teams in Product, Policy, Process, and Detection to make improvements to enhance the overall ecosystem

Qualifications

Minimum Qualifications

• You have prior investigative and/or intelligence analysis work in Trust & Safety or a related area (fraud or integrity), combined with program management experience
• You have English proficiency, along with complete fluency in Vietnamese, Japanese, or Punjabi as you will be predominantly covering the Vietnamese, Japanese, or Punjabi speaking market
• You have strong and proven data analysis skills, and are open to proactively learning and using technical and tooling skills
• You have a collaborative and open mindset to adapt to a constantly-evolving T&S environment and can prioritize multiple ongoing tasks and asks
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred qualifications

• You have prior experience in a high-risk issue such as Hate, Mental Health, Minor Safety, or Human Exploitation

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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