Investigations Team Lead, EMEA - Trust & Safety

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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As an Investigation Team Lead on our Trust & Safety team, you will manage a group of analysts that provide investigation support and analysis of platform threats across markets and different Trust and Safety problem spaces.

Your team will work cross-functionally with product managers, program managers, operations, policy, and technical teams to find gaps in current threat response processes such as detection and mitigation.

Your team will work using tools and processes to detect bad actors and content at scale. They will be responsible for conducting deep dives into multiple different challenges of abuse to identify trends and patterns, find gaps and come up with solutions to address them. Based on the findings, your team will be using data to influence other teams to make necessary improvements in abuse fighting processes.

This role may necessitate the need to work non-standard hours, including weekends, holidays and on shift-based schedules as required.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?

• Manage a talented team of Investigation Analysts that review and respond to internal and external Trust and Safety signals of abuse.
• Collaborate and influence cross-functional partners (content policy, product management, data analytics, operations, engineering, algorithms) to identify, assess and resolve related issues in our products.
• Manage the day-to-day performance and goals of the team.
• Work with the Head of EMEA Investigations to develop the roadmap and take responsibility for key strategic programs.
• Identify gaps, problems and needs and come up with robust solutions independently.

Qualifications

Minimum Qualifications:

• 3+ years of experience in managing and leading teams, including objective setting and performance reviews.
• Experience in relevant domains (or domains with transferable skill sets) such as Business Analytics, Risk Management, Investigations, Threat Analysis, Trust and Safety, Fraud or Integrity.
• Understanding of online Trust and Safety issue areas and content problems associated with it (For example: Minor Safety, Violent Extremism, Adult Nudity, Illegal Goods, Bullying and Harrassement or Hate speech)
• Strong data analytics expertise with experience in working with large, complex datasets, statistical methods, investigative techniques, root cause analysis, and data visualization tools.
• Excellent communication skills (both written and verbal). Open, collaborative and proven team player.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred qualifications:

• Operational skillset and focus combined with experience in coordinating projects, working closely with various different cross functional partners, both technical and non-technical, to guarantee effective execution of product plans.
• Practical experience with some T&S issue areas, such as moderation or moderation quality assurance, and content problems associated with it (Minor Safety, Mental Health, Human Exploitation, Hate Speech, Violent Extremeism, Integrity & Authenticity)

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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