Key Account Client Solutions Manager, SG/MY

TikTok

4.5

(6)

Kuala Lumpur, Malaysia

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A135856A

    Position summary

    ts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

    Responsibilities
    Being a Consultant to clients and internal stakeholders

    • We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals
    • Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
    • Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
    • Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable
    • Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
    • Establish the value of TikTok as a part of a brand's media mix and communication strategy

    Account Management, Campaign Management & Reporting

    • Manage and grow post-sale relationships with brands and their corresponding agency teams, taking an active role in steering account growth and success
    • Sense check/challenge media plans and provide suggestions to set clients up for success
    • Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business.
    • Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
    • Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
    • Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers

    Stakeholder Management & Revenue Impact

    • Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
    • Understanding the scope of various cross functional teams and whom to approach for what purpose
    • Pushing through product adoption, programs and packages built around specific company or market level priorities
    • Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies
    • Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team
    • Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings

    Qualifications

    Minimum Qualifications & Traits

    • 5+ years of experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge
    • Good understanding of digital media and marketing landscape; specialized vertical knowledge in FMCG, F&B or Tech industries a plus
    • Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred
    • Solid understanding of media metrics, their implications and corresponding studies
    • Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
    • Proficient in Excel, dashboarding or similar skillsets
    • Detail oriented, analytical and a creative problem solver
    • Strong communicator and confident presenter
    • Proactive, positive and exemplifies an 'Always Day 1' mindset
    • Ability to work in a dynamic and fast paced environment
    • Able to travel where required

    Bonus Qualifications

    • Deep proficiency and connections in the FMCG space
    • Experience with CPAS/Shopping Ads/E-commerce marketing
    • Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT)
    • Experience with Mobile Measurement Partners and Pixel set up and troubleshooting
    • Experience building strategic programs aimed at driving education and product adoption
    • Experience diagnosing and solving technical problems with product and engineering teams
    • People management experience

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.