Lead Account Manager, User Growth - TikTok Shop - Seattle

TikTok

4.5

(6)

Seattle, WA

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A164694

    Position summary

    experienced account manager to join our US TikTok Shopping customer User Growth team.

    Responsibilities

    • Responsible for TikTok Shop US consumer growth and implementing relevant best-selling products strategies, both for the first time consumers and repeated consumers.
    • Responsible for leading and managing a team of account managers to iterate seller incubation and acquisition strategies for TikTok Shop.
    • Familiar with e-commerce best-selling product strategy, including category characteristics and consumer hobbies in TikTok platform insights.
    • Work closely with XFN teams, organize and coordinate the projects with them, produce analysis, reviews and insights together with a data analysis team.
    • Iterate insights and strategies about product supply for the Growth team to drive a growing consumer base and GMV.
    • Ownership for channel management and seller communication, instant messaging, and other approaches to conduct mass account management activities, including forecasting, troubleshooting, seller education, incubation program, etc.
    • Accumulate and share knowledge to drive best practices with internal and external teams.

    Qualifications

    • Bachelor's Degree in Business, Economics, Finance, Communications, or a related field.
    • 5+ years experience in account management or seller incubation, experience of managing hundreds of sellers is required.
    • 3+ years of experience managing business development, account management, seller, vendor management, or sales teams.
    • Strong knowledge of the US e-commerce landscape, consumer demands, digital evolution, and mobile transformation.
    • Excellent written and verbal communication skills and experience in a highly results-oriented environment with external customer interaction are required.
    • Good at cross-team collaboration and moving things forward, and able to drive successful projects with a wide range of people.
    • Structured and original thinking, ability to thrive in an ambiguous environment and explain complex concepts simply.
    • Good data sense, ability to deal with complex business analysis, and intelligence in defining opportunities.
    • Quick learner, proactive and resilient, and has the ability to cope well under pressure.

    Preferred Qualifications

    • Master's Degree in Business, Economics, Finance, Communications, or a related field.
    • 5+ years of experience in e-commerce.
    • 5+ years of experience managing business development, account management, seller, vendor management, or sales teams.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

    Job Information

    [For Pay Transparency] Compensation Description (annually)

    The base salary range for this position in the selected city is $136800 - $273600 annually.

    Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

    Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

    We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

    Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

    We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.