Lead, Client Solution Team

TikTok

Mexico City, Mexico

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

Client & Campaign Management 1.Drive education on product, company updates and share company best practices as relevant to client or agencies' business; 2.Manage and grow post-sale client relationships of auction ads offerings by monitor and analyze ad campaigns, and proactively take initiative to improve results; 3.Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings; 4.Share marketplace feedback and guide our advertising strategy; 5. Support and work with the sales team on pre-sale research and pitch; 6. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team; 7.Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign; 8.Establish long-term relationship with key clients and make sure their business needs are taken good care of by cross-functional team. Product and go-to-market strategy 1.Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback; 2.Share marketplace feedback and guide our advertising strategy. 1. At least 5 years of experience in account management/client services roles in digital marketing; 2.Experience in managing key accounts in diverse industries; 2. Experience managing performance advertisers with a deep understanding of their challenges; 3. Ability to analyze data and identify insights to assess campaign performance; 4. Proactive attitude with excellent data analytical skills in excel, SQL is a plus; 5. Proficient in English and Spanish. 6. 3+ years of people management experience

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.