Legal Policy Operations Triage Lead, Americas - Trust and Safety

view of Emergency & Child Safety Livestream content that poses an extreme risk of serious injury or death to a user and /or child abuse or exploitation.

• Investigate and resolve complex issues regarding content in accordance with policies and procedures.
• Ensure daily operational effectiveness, set goals for the team and being responsible for their wellness.
• Coach and mentor team members and devise development plans for their professional development.
• Lead and ensure operational excellence on a triage team that evaluates risk, threats, and user privacy in the world centered around time-critical emergency escalations.
• Collaborate with cross-functional internal teams and external partners to inform, influence, support and execute improvements to policies and procedures.
• Enhance knowledge and support the global team, there will be a necessity to work in the queues and handle sensitive content that includes child exploitation, graphic violence, self-injury and suicide, and other content which may be considered offensive or disturbing.
• Help create and influence strategy at the LPO level.
• Drive operational metrics ensuring robust KPI's are sustained/improved, including quality metrics.
• Participate in 24/7 emergency escalation rotation as well as after-hours and weekend duty.

Qualifications

Minimum Qualifications

• 5+ years experience in working on Trust and Safety, including 2+ years handling emergency and extreme risk escalations.
• 2+ years experience of leading a team.
• Experience in reviewing or being exposed to sensitive content with a sound understanding of emergency and child safety livestream escalations.
• Experience in managing projects and devising team strategies.
• Excellent decision making and ability to analyze information to assess threat and risk.
• Ability to work successfully in cross-functional teams, including with senior stakeholders.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Quantitative skills, a data driven mindset.
• Additional fluency or working proficiency in a second language is a bonus due to role global coverage, but not required.