Operational Excellence Analyst




San Jose, CA


Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Monetization Customer Experience team provides omnichannel technical product support across our Advertising Products & Platforms ecosystem. Our team is based globally across Austin, San Jose, London, Tel Aviv, Singapore, Tokyo & Sydney, providing global coverage for our internal and external stakeholders.

As an Operational Excellence Analyst, you will be in charge of building value streams and coordinating with a variety of cross functional teams, engineering, business process owners and management to innovate and implement processes to support and improve the operations team. The goal is to maximize value through efficient systems and freeing up manager’s time to focus on the business. This role is responsible for process design, using data and metrics to drive continuous improvement and optimization efforts by reducing waste and inefficiencies, but must coordinate efforts across sites within the business unit.


  • Extract information from data sets and identify correlations and patterns 
  • Performing statistical analysis of data
  • Using tools and techniques to visualise data in easy-to-understand formats, such as diagrams and graphs
  • Preparing reports and presenting these to management and other stakeholders
  • Monitoring data quality and working with cross functional partners to remove corrupt data
  • Communicating with stakeholders to understand data content and business requirements
  • Identify areas to increase efficiency and automation of processes
  • Design and carry out internal surveys and analyze survey data
  • BA or BS or equivalent practical experience
  • Effective communication skills, written and verbal
  • Strong relationship management skills
  • Willingness to roll up your sleeves and do whatever is necessary (owner mentality)
  • Experience of producing robust, credible business cases for operational change
  • Reasonable understanding of Tiktok Ad Manager platform
  • Proven working experience in the role
  • Preferred experience in a Contact Centre/Service program for any Advertising Tech company
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques a plus
  • High attention to detail and proven ability to manage competing priorities simultaneously
  • Strong knowledge of and experience with any of the reporting and statistical packages (Business Objects etc), databases (SQL, Excel) a plus
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tt.accomodations@https://tiktok.com. The base salary range for this position in the selected city is $103200 - $244888 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction

  • 4.5/5 in supportive management

  • 100% say women are treated fairly and equally to men

  • 100% would recommend this company to other women

  • 100% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.