Operations Support Engineer- USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

https://U.S. Data Security (“USDS”) is a standalone department of TikTok in the https://U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep https://U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the https://U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

The NOC team works with various teams to assist with the Deployment procedures; deploying code and configuration changes. NOC team also provides tier-1 support for the various mission critical applications and services. In the near future, the USTS NOC team will also be taking over monitoring aspects of various systems and services from other USTS teams as well.

Responsibilities:

• Deploy software on servers
• Provide daily operational support for the suite of Bytedance systems and services
• Monitor the health and performance of the systems/services and respond to incidents/alerts as they arise and update stakeholders on issue resolution
• Participate in 24/7 on-call rotation; be flexible to work on nights and weekends, variable schedule, and overtime as necessary
• Develop and document day to day processes for team collaboration, learning and training purposes
• Apply configuration changes to applications and servers to support business initiatives
• Be innovative in automating the daily routine tasks
• Ensure the efficient operation and maintenance of production systems Qualifications:
• Bachelor’s degree is preferred or equivalent experience
• Servers and application support experience is a plus
• Linux/Unix Administration experience is a plus
• Experience with ticketing and documentation tools such as Jira, Confluence is a plus
• Strong analytics and communication (both written and oral) skills are required
• Ability to multitask, prioritize tasks, and handle pressure well in a fast-paced environment
• Must be a team player

Nice to have:

• Knowledge and experience supporting Kubernetes environment
• Knowledge of Docker/container technologies
• Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
• Monitoring experience with Grafana
• Experience with databases, running/executing queries (Redis, MySQL)
• Experience working in a micro-services environment
• Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice
• Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://usds.accommodations@https://tiktok.com The hourly rate range for this position in the selected city is $https://49.23- $https://77.88.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​