Partner Enablement Service Specialist

TikTok

4.5

(6)

Ho Chi Minh City, Vietnam

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #F4520

    Position summary

    mance related issues of the shops, provide a diagnostic to the Seller Experience Score and suggest rooms for improvements, and contribute to a healthy business environment.

    • Identify root cause of issues based on all types of data and provide appropriate resolutions in order to deliver excellent service, thus to drive Seller Satisfaction.
    • Coordinate with other teams/ departments to resolve seller issues, follow-up and make sure close-loop to all escalations.
    • Look for opportunities to identify ongoing issues and eliminate repeat complaints from sellers, reduce escalation rate in order to enhance operating process and improve overall customer experience.
    • Adhere to established procedures and guidelines while providing quality seller service in order to meet and exceed department standards.
    • Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
    • Promptly escalate critical/ high-risk cases to the appropriate authority. Look for opportunities to identify on-going issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall seller experience.
    • Support ad-hoc projects and initiatives per business needs.

    Qualifications

    • BA/BS degree or equivalent practical experience.
    • Requires a minimum of 2 years' experience in a customer service or sales environment.
    • Demonstrates effective, clear and professional written and oral communication.
    • Eager to learn, initiative taker and problem-solver.
    • Proactive and continuous improvement attitude.
    • High problem solving and priority skills.
    • Thrives in fast and dynamic environments.
    • Ability to work under high pressure.
    • Support business in shifts by following the local labor laws.
    • Meticulous and organized.
    • Have a good temper to handle disputes and emergencies.
    • Must be customer and result oriented.
    • Experience in eCommerce or marketplace platforms is a plus.
    • Works comfortably with Microsoft Word and Excel.
    • Good written and verbal communication skills in English & Vietnamese.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.