Partner Enablement Service Specialist

rovide a diagnostic to the Seller Experience Score and suggest rooms for improvements, and contribute to a healthy business environment.

• Identify root cause of issues based on all types of data and provide appropriate resolutions in order to deliver excellent service, thus to drive Seller Satisfaction.
• Coordinate with other teams/ departments to resolve seller issues, follow-up and make sure close-loop to all escalations.
• Look for opportunities to identify ongoing issues and eliminate repeat complaints from sellers, reduce escalation rate in order to enhance operating process and improve overall customer experience.
• Adhere to established procedures and guidelines while providing quality seller service in order to meet and exceed department standards.
• Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
• Promptly escalate critical/ high-risk cases to the appropriate authority. Look for opportunities to identify on-going issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall seller experience.
• Support ad-hoc projects and initiatives per business needs.
• BA/BS degree or equivalent practical experience.
• Requires a minimum of 2 years' experience in a customer service or sales environment.
• Demonstrates effective, clear and professional written and oral communication.
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• High problem solving and priority skills.
• Thrives in fast and dynamic environments.
• Ability to work under high pressure.
• Support business in shifts by following the local labor laws.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies.
• Must be customer and result oriented.
• Experience in eCommerce or marketplace platforms is a plus.
• Works comfortably with Microsoft Word and Excel.
• Good written and verbal communication skills in English & Filipino.