Partner Program Manager (Labelling project)

TikTok

Singapore

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community. The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards and guidelines to keep our community safe. What will I be doing? - You are responsible for the company’s partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training and other change injections - You will manage complex vendor and internal stakeholder relationships - You will establish governance and processes related to the continuous health of assigned sites and lines of businesses - You will devise operating models with strong governance, risk management with Partner/vendor engagement - You will deliver on operational improvements to existing processes and to drive scalability and simplification. - You develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution - You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis - You will exhibit strong people management skills and demonstrate success when leading multiple direct reports in a global environment. - You will use your excellent communication skills to interact with senior executives within various cross functional teams - Ability to travel 50%-70% is required for this role (post-COVID) What should I bring with me? - At least 4 years experience in social media or content moderation related industries. - You come experience managing outsourced partner relationships along with people management experience - You have Operations Management, Program Management, Large scale transformation project experience - You have experience in the end-to-end sourcing and contracting process - You come with strategic thinking skillsets and the ability to understand and analyze complex and ambiguous sources of information Trust and Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.