Payment & Contract Administrator (E-commerce)

TikTok

Jakarta, Indonesia

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users. TikTok e-commerce Creator Growth and Development team's objective is to acquire and cultivate creators in a scalable way to create e-commerce content in TikTok. This role will require daily interaction with local creators. Join us as we drive the future of e-commerce here at TikTok. Responsibilities: - This role will be part of a team responsible for designing, executing, and monitoring partner/vendor contract & payment-related processes whilst making the payment journey an enjoyable experience for the internal and external stakeholders. - Undertake all Contract & Payment processing tasks delivering against all team goals and SLAs - Deliver excellent user experience by providing resolution of queries/disputes and proactively sharing best practice with teammates - Identify improvements to Contract & Payment processes - Ensure that all internal compliance, instructions, processes and procedures are updated as required and changes communicated to Team Members - Fluency in both spoken and written English & Bahasa. Proficiency in Mandarin is a plus. - Posses role-related knowledge such as contract drafting, payment process, and Indonesian tax - Exceptional organizational skills and excellent levels of accuracy as well as attention to details - Advanced understanding of administrative workflow, tools and methods include but not only limited to MS office, Google products, etc. - Self-starter, able to navigate in ambiguity - Good communication skills

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.