Payment Strategy Lead - USDS

ation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

https://U.S. Data Security (“USDS”) is a standalone entity of TikTok in the https://U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep https://U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the https://U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

About the Team The Payment team of https://U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.

Responsibilities: You are playing a key role in empowering TikTok to achieve overall payment success by way of payment security. You will contribute to the development of industry-leading capabilities to protect TikTok and our users from emerging payment threats and ensure secure payment growth. You must be able to work both independently and as part of a team to deliver on a dynamic set of needs in a fast-paced environment. Specific responsibilities include:

• Be a Subject Matter Expert on fraud types, trends and emerging threats facing TikTok payment ecosystem, and pursue related opportunities to mitigate risks and remove vulnerabilities from TikTok platform.
• Evaluate and analyze fraud patterns, trends and data to develop, implement, and evolve fraud prevention rules within TikTok's fraud rule engine with accuracy and effectiveness, while minimizing user disruptions.
• Collaborate with analytics, data scientists, engineers, operations, and product managers, to build end-to-end fraud defense systems, including detection, action, monitoring and alerting, testing, etc.
• Work closely with the payment operations team to develop a holistic strategy to reduce chargeback volume fluctuations.
• Responsible for regular reporting to cross-functional stakeholders on fraud performance and user impacts, including key metrics, trends, deep dives and actionable improvement recommendations.
• Build an understanding of TikTok's business and services and work with more senior team members to craft strategies that yield security, financial and performance benefits.
• Maintain a high degree of curiosity: focus on getting to the root of a problem and proactively answering questions which arise from analytical exercise.
• Cultivate cross-functional partnership that facilitates the advancement of holistic strategic initiatives.
• Champion security. Follow best practices to meet the high standard of regulatory data security requirements. This position demands an energetic analytic business expert who can build and implement high quality payment success strategies to drive business value. Deep expertise in Risk, payments, analytics, business consulting an/or operations is required. Specifically:

Basic Qualifications:

• 10+ years of work experience with a Bachelor's degree or 8+ years of work experience with an Advanced Degree (https://e.g. Masters/MBA/JD/MD) or at least 5 years of work experience with a https://Ph.D.

Preferred Qualifications:

• 10+ years of work experience with a Bachelor's degree or 8+ years of work experience with an Advanced Degree (https://e.g. Masters/MBA/JD/MD).
• 8+ years of progressive success in roles of increasing responsibility.
• 5+ years of work experience in risk, payment, analytics, management consulting, strategic operations, or insight delivery.
• Possess a relentless, user-centric and result-driven mindset coupled with strong problem-solving skills and an ability to break down complex problems and propose alternative, new ways of thinking. Manage ambiguity and anticipate the impact of decisions/initiatives.
• Proficient in SQL and data analysis tools. Experience with programming languages such as Python or R is a plus - this role is about both doing and delivering.
• Exceptional risk and/or business acumen and technical rigor - be able to seamlessly shift between working with data to conversations with stakeholders.
• Skilled communicator to both technical and non-technical audiences, and ability to lead cross-functional teams across regions, organizations and levels.
• Ability to influence others and build relationships within an organization, communicate regularly with key individuals and interact with all levels of staff. Strong business acumen, interpersonal and collaboration skills.
• Intellectually curious and analytically rigorous. Solution oriented and looking for ways to add value.
• Positive approach and commitment to collaboration with shared purpose.
• Be comfortable working virtually with teams across regions and time zones.
• Knowledge of the payments industry is highly desirable.
• Risk strategy/analytics/operations, decision science experience or similar quantitative business responsibility for financial services, eCommerce, or operational performance highly desirable.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://usds.accommodations@https://tiktok.com. The base salary range for this position in the selected city is $147000 - $270000 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​