Platform Product Operations - PSO

TikTok

4.5

(6)

Singapore

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A108173

    Position summary

    orms team is a significant part of the Ads Interface pillar. This team focuses on building solutions for ad diagnosis bot, ticket management, allowlisting, admin center, and more.

    Responsibilities:
    (1) Strategic Development:

    • Work in tandem with cross-functional teams to grasp and anticipate the needs of advertisers, ensuring that both the ticketing tool and other efficiency tools cater to those requirements.
    • Evaluate data and feedback to discern trends and avenues for enhancing the tools and the entire advertiser experience.
      (2)Product Oversight and Enhancement:
    • Supervise the evolution of the ticketing and efficiency tools, guaranteeing alignment with the dynamic requirements of TikTok advertisers.
    • Drive the product roadmap for all tools, set distinct timelines, and prioritize tasks based on prospective impact and business needs.
      (3) User Experience and Interface:
    • Ensure all tools under management deliver an intuitive, smooth, and efficient user experience for advertisers.
    • Procure and integrate feedback from users, ensuring continuous tool refinement.
      Integration and Compatibility:
    • Ensure that all tools integrate seamlessly with each other and with the broader TikTok advertising ecosystem.
    • Work on enhancing compatibility with external platforms and systems commonly used by advertisers.
      (4) Training, Support, and Documentation:
    • Spearhead the creation and regular update of comprehensive documentation, user manuals, and FAQ sections for all tools.
    • Collaborate and/or conduct trainings to equip users with knowledge on tool capabilities and best utilization practices.
      (5) Stakeholder and Partner Communication:
    • Serve as the chief liaison between product teams and internal stakeholders, ensuring clear communication regarding tool updates, features, and feedback.
      (6) Quality Assurance and Testing:
    • Coordinate with QA/PM teams to ensure rigorous testing of tools for bugs, usability issues, and performance bottlenecks.
    • Organize beta-testing phases with select advertisers to garner real-world feedback before full-scale rollouts.
      (7) Operational Efficiency:
    • Constantly monitor tool performance metrics, aiming for high uptime, swift ticket resolution, and overall operational efficiency.
    • Implement feedback loops with the support team to continuously refine tool functionalities based on real-world challenges and advertiser requirements.
      (8) Continuous Learning and Industry Trends:
    • Stay updated with the latest industry trends, competitor tool features, and technological advancements to ensure TikTok's tools remain cutting-edge and market-leading.

    Qualifications

    • BA/BS degree or above;
    • 5+ years of product operations experience with digital ad products or in saas platforms; familiarity with advertising solutions at Google, Meta, and Snapchat.
    • A storyteller with a track record of consolidating information into customer-oriented communications;
    • A fast learner and self-starter who gets to the point quickly with a good sense of judgment and original thinking;
    • A commercial mindset with experience building business cases from market research and analysis;
    • Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;
    • Strong data and business analysis ability, analytical mind, and good data skills; comfortable with spreadsheets;
    • Customer service orientation and experience working in a sales/ client-facing capacity.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.