Policy & Implementation Specialist, Trust & Safety

TikTok

Mountain View, CA

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Working with the Safety Support policy lead, you will be part of a global team, ensuring that our policies and processes protect the safety of our users and platforms globally. The position will require someone with an ability to influence change across levels and cultures. You must be able to successfully deliver concurrent projects and priorities, by taking action from the strategic level down to project details. What will I be doing? - Support the crafting of policies and processes with global insights, focusing on safety and user support. - Act as a policy escalation point of contact, aligning all stakeholders on policy positions in the event of sensitive escalations and consulting on how, if at all, content violates our community guidelines and policy standards. - Prepare process explanation documents for each workflow segment, ensuring cognition unity. - Work closely with the operational manager, project manager and operational team to ensure clear process logic of each workflow segment. - Streamline the implementation of policies and processes, working closely with the rest of the operational team as well as other Trust & Safety functions. - Collect feedback, evaluate improvement suggestions and execute policy and process improvement projects. - Identify opportunities for improvement in our current processes, in particular, working with the operational teams. - Analyze the user experience and implement content policy together with product and operation team. - Represent the function in large scale Trust & Safety projects touching on policy and process implementation. What should I bring with me? - 3 years in Trust & Safety operations or a similar environment. - Extensive experience in related areas of policy development, specifically regarding technology/internet/social media/content and compliance. - Demonstrated experience with policy and process development in a complex global environment. - Excellent oral and written communications with the ability to translate complex challenges into simple and clear language and persuade between multiple levels. Trust and Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations for individuals with disabilities in our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected]

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.