Policy Specialist, High Harm - USDS

o harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.

Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities

• Provide coverage for the USDS Policy Implementation team to swiftly respond to and mitigate the proliferation of high harm escalations
• Interface with internal cross-functional teams including government relations and communications on time-sensitive topics and escalations
• Stay up to date with Integrity and Authenticity and Violent Extremism trends and new tactics, techniques, and patterns from abusive parties in the US
• Collaborate with our Youth Safety and Wellbeing team to ensure youth safety principles are considered in decision making
• Provide policy enforcement support for safety strategies including keywords, hashtags and search
• Conduct policy case review to inform our safety strategies around search and circumvention
• Proactively identify and evaluate emerging policy risks to our platform and drive solutions to help mitigate them
• Rely on data-driven assessments of high harm content to inform policy development
• Analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts
• Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends and slang in the US to predict and prevent violations of TikTok's community guidelines
• Assist team lead in providing comprehensive and ongoing training designed to inform the moderators about policy, procedures changes, recent trends, and updates

Qualifications

Minimum Qualifications

• 3+ years of work experience in Trust & Safety, content policy, or brand safety roles or another relevant field with a focus on high harm issues including Violent Extremism, Integrity and Authenticity or Youth Safety
• Experience with trust and safety models, scalable policy recall solutions, technical acumen, and actionable policies that reduce issues stemming from policy complexity
• Experience briefing executive leadership and demonstration of polished communication skills and an ability to work with multiple external partners to ensure our policy and procedure expectations are met
• Demonstrated systematic thought process regarding policy and thorough operational experience
• Background in operational excellence with a proven ability to structure policy and process-oriented milestones
• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations
• Deep knowledge in how policy develops in new media, technology, entertainment, or related fields

Preferred Qualifications:

• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data
• Experience managing complex research projects in a start-up, and forming new teams in established companies
• Advanced proficiency in Excel and understanding of data access tools, including but not limited to SQL
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.