Process Delivery Specialist, Search & Interaction Safety - Trust & Safety

rong partnerships with Product, Data Science, Policy, Algorithm, ADSO-Search Operations, and front-line teams, we leverage diverse expertise to tackle safety challenges unique to user interactions.

Responsibilities

• Develop and oversee the end-to-end processes and operations for Search and Interaction Safety projects, ensuring quality standards are met through meticulous preparation and ongoing monitoring of key project metrics.
• Utilize various business platforms and tools proficiently to monitor and analyze project progress effectively, ensuring successful project delivery through proactive identification of potential issues and areas for improvement.
• Lead the analysis of project data to derive valuable insights, enabling data-driven decisions and facilitating strategic initiatives for enhancement.
• Regularly prepare and disseminate project updates to stakeholders, highlighting essential milestones and tasks to enhance the overall project experience within the business domain.
• Collaborate closely with cross-functional teams to define and implement a comprehensive moderation strategy aligned with the company's values, policies, and industry best practices, actively driving project progress.
• Define clear success standards and metrics for moderation operations, encompassing metrics definition, target setting, and ongoing monitoring to ensure alignment with organizational goals.
• Conduct comprehensive analyses of existing moderation processes, tools, and policies to pinpoint areas for improvement in quality, efficiency, and effectiveness, laying the groundwork for strategic enhancements.
• Lead transformative initiatives aimed at optimizing moderation practices, including process redesign, technology implementation, and automation strategies, driving continuous improvement and innovation within the moderation framework.

Qualifications

Minimum Qualifications:

• Bachelor's degree in a related field; advanced degree preferred.
• 2+ years of experience in Search or Interaction content moderation operations or quality operations, with a proven track record of designing and implementing quality strategies and initiatives.
• Strong understanding of moderation processes, tools, and policies, with the ability to conduct detailed analysis and identify improvement areas.
• Excellent data analysis and project management skills, with the ability to lead cross-functional teams and drive strategic initiatives from inception to execution.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Experience in process redesign, technology implementation, and automation strategies is highly desirable.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.