Product Compliance Policy Manager, TikTok Global Selling

arketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Cross-border consumer experience operation under e-commerce governance and experience (GNE) is mainly responsible for ensuring that cross-border goods exported are safe and trustworthy to consumers all over the world. As the Product Compliance Program Manager Lead of Global Selling E-commerce, you will utilize various techniques to ensure the listings of cross-border e-commerce programs on TikTok & TikTok Shop in compliance with: 1). Exporting regulations in the shipping countries and importing regulations and related requirements on products in the destination coutnries; 2). International transportation regulations and requirements on products; 3). Laws and regulations on selling products in the marketplaces; 4). Tiktok/Tiktok Shop platform policies. You will also work with business partners to enable listings healthy expansion in various cross-border e-commerce programs worldwide.

Responsibilities

• Lead a team and to closely partner with counterparts (Legal, PR, GR, Compliance, etc.) in various marketplaces to monitor and interpret product compliance related laws, regulations, standards and practices in overseas markets TikTok operates cross-border e-commerce business, and performs risk and impact assessment, through the whole cross border listings lifecycle.
• Build and develop platform governance policy of product compliance assurance including but not limited to prohibited/restricted listing & selling, unsupported products, trade restriction, prohibited transportation, product environment protection, etc.
• Initiate and implement programs to identify, assess and gate/delist cross-border e-commerce listings on TT/TTS platform not in compliance with above mentioned laws, regulations and TT/TTS platform policies.
• Build up the product compliance enforcement process and work closely with the product and tech team to optimize the enforcement system efficiency.
• Work with Data Analysis team to design, launch and upgrade the product compliance and performance metrics, dashboard and report to track, monitor and visualize the product compliance status and related seller performance.
• Identify the gags, loopholes and deficiencies in policy/process/metrics and initiate new programs to drive optimization to enhance listing enablement and compliance.
• Partner with cross-border e-commerce business and other cross-functions teams to explore and enable listing expansion opportunities with compliance solutions.
• Identify compliance pain points and training needs of business and sellers, provide interpretation and education of product compliance policies to sellers and businesses to bring up compliance awareness and reduce compliance related pain frictions.
• Work with cross-functions (legal, PA, compliance, business, logistics, etc.) to handle listing compliance issues and escalations.
• Bachelor Degree above.
• 5+ years of hands-on and in-depth experience in e-commerce governance product compliance related expertise, practices and programs in China and other countries like EU, Southeast Asia, US, etc.
• 2+ years of cross-border e-commerce programs and related policies, programs and practices, in terms of prohibited/restricted products, trade restriction, prohibited/restricted transportation, etc.
• Familiar with product regulatory compliance requirements in China, US, EU and Southeast Asia countries, etc.
• Excellent compliance program management and analytical skills, being able to manage the whole life cycle of compliance programs independently, including risks/gaps identification, pros/cons & value analysis, plan & proposal drafting, program enforcement with product solution and operation process ready, as well as the metrics building for monitoring.
• Good oral and written English communication skills, including the ability to propose complex solutions and explanations in writing.
• Excellent interpersonal and communication skills to influence and reach agreement with others.
• Capable of collaborating across multiple cross-functional teams to build plans and launch projects.
• Passionate, curious to learn and work independently in a fast-paced environment.
• Be sensitive to changes and have the right judgement in ambiguous, diversified and dynamic environments.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://ecommerce.accommodations@https://tiktok.com The base salary range for this position in the selected city is $139650 - $256500 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​