Product Manager, Comment Safety, Trust & Safety

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The Comment Safety team is committed to understanding and solving users' negative safety experiences in comment scenarios, improving the overall interactive ecosystem through building product strategies and features.

Responsibilities

• Responsible for product strategy of TikTok comment safety and ecosystem, collaborating with global cross-functional teams to conduct product roadmap planning, product strategy analysis, product requirements design, and product project management.
• Take ownership of the comment safety ecosystem in a data-driven manner through optimizing the comment safety metrics system, locating core issues based on user community interaction data analysis, and promote solutions to improve users' comment safety experience.
• Gain insights into the awareness of different user roles in comment scenarios and global industry trends, and continuously collaborate with the market and research teams to conduct industry competitor analysis, public safety perception research, and user experience insights, and continuously explore the gap between the current situation and the ideal state, create an industry-leading comment ecosystem.
• Manage the risk of potential comment escalations, improve the detection and alarm mechanism for negative comment interaction trends, and establish a robust risk management process including automatic upgrade strategies and moderation mechanisms to reduce potential reputation risks.

Qualifications

Minimum Qualifications

• Bachelor's degree or above
• 3+ years of product management experience in Consumer-Facing mobile or web Internet companies and launching complex features or scenarios.
• Strong project management and communication skills, able to manage multiple stakeholders in different timezones and influence global cross-functional teams.
• Proven experience designing product solutions based on evidence and expert in utilizing data and research to analyze product designs.
• Solid understanding of user-centered design principles and user research methodologies.
• Hands-on experience identifying and optimizing performance to improve product quality and user experience.

Preferred Qualifications

• Experience in Trust and Safety and understanding the landscape and new policy development and implementation.
• Familiar with agile development methodologies, product management frameworks and algorithms.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.