About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join Us.
About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
https://U.S. Data Security (“USDS”) is a standalone entity of TikTok in the https://U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep https://U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the https://U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Team Intro The US TikTok User & Product Operations organization is looking for a highly motivated, collaborative and detail-oriented team member to support and manage business-critical programs across our organziation. We are looking for a strategic self-starter with excellent project management skills who is ready to learn and capable of coordinating multiple stakeholders and different functions across cultures and time zones. The ideal candidate is a humble, curious, and skilled listener, communicator and relationship-builder.
In this role you'll work on strategy and operations involving technical work. You will develop initiatives and help them come to life. You'll also deliver operational improvements to streamline processes and change management across all levels and organization. In addition, you will create reports for our executive on key priorities and work on continuous measurement of all parts of our programs.
Support and manage multiple complex projects simultaneously working closely with our Director, ensuring alignment across teams on goals, plans, and deliverables.
Help guide on program scope, definition, and performance criteria to ensure alignment with business strategy.
Develop and own accurate project timelines, master project calendar, work-back schedules, meetings notes, tracking documents, and other documentation as needed; foresee and triage blockers and issues before they arise.
Represent the department in cross-functional engagement by creating reports, communications decks.
Proactively identify issues, areas of enhancements which provide value added insights and implement strategic initiatives.
Exercise strategic thinking in prioritizing workload, as well as proper escalation to leadership.
Build and maintain relationships with teams across the company.
Serve as primary point of contact for select external stakeholders.
Work with engineers directly to scope development plans, and hold them accountable on timelines.
Master's degree or equivalent work experience
Minimum five years of experience in Technical Program Management, or related area.
Strong business focus and commitment to continuous improvement; ability to proactively network and establish effective working relationships
Strong communication skills, and organizational and project management skills.
Proficiency in data collection, analysis, interpretation, and communication.
Experience with Workflow Software (Asana, Jira, etc)
Ability to think creatively and outside of the box on engagement ideas and program strategies.
A team player who is results-oriented and comfortable in a start-up culture.
Ability to thrive in ambiguous environments and identify trade-offs
Ability to work independently as a self-starter with minimal managerial supervision
Proven ability to manage a high-volume workload efficiently
D&I Statement TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://usds.accommodations@https://tiktok.com The base salary range for this position in the selected city is $101300 - $188000 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.