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Product Manager, Minor Safety - Trust & Safety

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TikTok

Mountain View, CA

Why you should apply for a job with TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. As a product manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well methods to detect and address the risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected. Responsibilities: - Drive complex projects independently, define safety product roadmap, set metrics that inform the success of safety efforts, and work with engineering teams to implement the product solutions. - Focus on building effective and scalable features and tools for minors to provide them with safe and enrich experience. - Define scope, requirements, use case/user scenario, test case and design specifications, in partnership with UI/UX design and writing. - Develop metrics to measure success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations. - Partner with Issue and Policy teams to create and build product features and solutions to protect minor users. - Work closely with Minor Safety and Adolescent Wellness experts, as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success - Develop robust workflow for cross-team collaboration, manage large-scale product improvement projects to improve community safety. - 3+ years of experience in product management in Consumer-Facing mobile or web Internet companies - Experience and expertise in Trust & Safety; understand the landscape and new policy development and implementation. - Ability to design product solutions based on evidence; proven track record of delivering value-adding products, and/or organizational or process changes that benefit the business. - Good project management and communication skills, able to influence and unite cross-functional teams. - Experience in working with international partners across different time zones and cultures. Preferred Qualifications: - Experience in working with cross functional partners and global teams across different time zones, cultures, and languages - Understanding of the landscape and new policy developments in new media, tech, and the entertainment industry - Data-driven, capable of in-depth data interpretation and utilizing data for prioritization and/or decision making - Having experience with products protecting minors within online platforms is a plus. Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

71252

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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