Product Manager, Safety Tools - USDS

is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team:
USDS Trust & Safety Product team's goal is to provide the best user experiences to safely create, consume, and enjoy content on TikTok. As a product manager for internal tools in TikTok's US Trust & Safety organization, you will help maintain the integrity of systems dependent on policy, moderation, product, and process. You will be building safety features or technical solutions to improve our capability to detect, triage and, if possible, prevent safety incidents from proliferating on our platform. You will be working with a variety of stakeholders across the globe, including Product, Product Policy, Engineering, Data Science, Operations, etc to create innovative solutions and comprehensive strategies to mitigate risks that come with new products of TikTok. You will develop streamlined and scalable processes to prevent abuse on a wide range of features while ensuring trust and protecting TikTok brand reputation. You will need to wear a variety of hats as you work with these different teams in order to ensure project success.

This full-time position is based in Mountain View or Los Angeles.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

• Formulating solutions by partnering with Security, Compliance, Legal, Product Policy, Safety Operations and other internal teams to support, optimize and build roadmap for internal tools for USDS Trust and Safety teams with concentration in incident management, risk research and escalations workspaces.
• Create project management documentation e.g PRDs, RACI, project charters, and project communication plans to align with stakeholders.
• Lead efforts to evaluate, provide root causes analysis and correction action exercises to redesign processes to align with the company's rapid growth and commitment to quality.
• Provide leadership on project selection, scope, definition, and performance to ensure alignment with business strategy.
• Work closely with technical and non-technical cross-functional teams to define technical requirements, scope, schedule and resourcing to drive successful outcomes.
• Manage relationships with key stakeholders, build consensus on the best solution for business, drive issues to closure, help identify risks/mitigations, compliance assessment and communicate project status.
• Utilize time management and organizational skills to juggle responsibilities and strategize efficiency and priority.

Qualifications

Minimum Qualifications:

• BA/BS degree
• 3+ of work experience in product management in consumer facing mobile or web internet companies, ideally in Trust & Safety or Risk Management roles; and 3+ years of Trust & Safety experience.
• Strong project management, communication skills, and proven ability to influence and unite cross-functional teams.
• Strong analytical and data-driven skills to drive product prioritization and/or decision making.
• Ability to design product solutions based on evidence; proven track record of delivering value-adding products, and/or organizational or process changes that benefit the business.
• Deep understanding of abuse trends specific to US cultural norms and sensitivities; Passionate about creating safe and enriching experiences for minors; Basic knowledge of online digital safety.
• Strong written and oral communication skills across technical and non-technical audiences; attention to detail, highly self-driven and results-oriented.

Preferred Qualifications:

• Experience working with international partners across different time zones and cultures.
• Experience in Minor Safety, Trust & Safety; Basic knowledge of safety by design principles; some familiarity with tech protections against Child Sexual Exploitation and Abuse (CSEA).
• Prior experience managing products with safety-related success metrics highly desirable.
• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.
• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.
• Experience managing complex research projects from ideation to completion.
• Ability to manage competing priorities in a fast-paced and constantly changing environment.
• Proven ability to collaborate cross-functionally and develop empathy for users you build for.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement:
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement:
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement:
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement:
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $150000 - $230000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.