Product Manager - Trust & Safety (High Harm Obstruction)

ed heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the role: As a Product Manager on our Trust & Safety team, you will focus on the High Harm issues, working to protect our community from harmful content and behaviors. You will bring 3-5 years of product management experience to the table, with a deep understanding of content safety and the tech landscape. Your role will be instrumental in shaping our product roadmap, managing cross-functional teams, and driving prioritization efforts.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities:

• Leverage your experience and understanding of content safety to develop and implement effective products for identifying and mitigating high-harm content on our platform.
• Take ownership of end-to-end product management, from ideation to execution.
• Collaborate closely with engineers and other cross-functional teams to influence and shape the product roadmap, ensuring that safety remains a top priority.
• Retrieve and analyze insights from emerging risks and escalations to continuously shape requirements٫ features and end products
• Stay up-to-date with the ever-evolving tech landscape, especially concerning high-harm content and behavior, and use this knowledge to inform product decisions
• Utilize your proficiency in data analysis, including tools like SQL, to drive data-driven decision-making and continuously improve safety strategies.
• Assess gaps in business processes and cross-functional collaboration workflow, propose changes across algorithms, products, operations and data to enable higher efficiency and better performance.
• 3-5 years of proven experience in product management.
• Expertise in content safety and a strong understanding of the intersection between high-harm content/behavior and user experience.
• Demonstrated experience in end-to-end product management, worked in 0-1 and 1-10 product roles.
• Ability to influence product roadmaps and drive prioritization based on safety needs.
• Proficiency in data analysis tools such as SQL, with the ability to derive insights and make informed decisions.
• Proven working knowledge of Artificial Intelligence / Machine Learning.
• Being strategical, logical thinking, and communication skills.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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