Product Marketing Manager, Sales & Operations Management Platform (CRM)

TikTok

New York, NY

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

This role can be based in Mountain View, San Francisco, or New York! TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. TikTok is seeking an experienced Product Marketing Manager to join our Sales and Operations Management Platform (SOMP) team. The SOMP PMM team is responsible for driving product adoption and loyalty of our internal CRM platform, building relationships with North America cross-functional teams, managing feedback, and influence the Product team with market insights. This role is focused on go-to-market activations and requirements collection for our Sales and Sales Ops teams. We are looking for someone who has the ability to understand business and end-user needs and has a proactive approach to problem solving. You will work closely with Global PMM, Sales, Sales Ops, as well Product and Partnerships teams. The ideal candidate must demonstrate a passion & vision for CRM systems, digital advertising, exhibit excellent problem solving, analytical, communication, and product positioning skills, thrive in an ambiguous environment and drive impact across teams. Responsibilities: - Drive regional strategic product adoption by enabling sales teams/sales ops with collateral, training programs, and other enablement programs (workshop, office hours, etc.) - Develop and execute go-to-market programs to support North American business teams. - Maintain regular communication, engagement with key stakeholders and end-users, understand the user's needs and collect feedback for the product team. - Working with relevant stakeholders to identify key problem areas and opportunities for improvement, leading on and interpreting, documenting, and effectively implementing all required/proposed system changes. - Partner with global Product Strategy to conduct market research, gather business insights, and act as the voice of the North America market in product development. Qualifications: - 5+ years of experience in digital marketing, CRM, product marketing or a related industry. - Deep knowledge of the North America digital advertising market and industry. - Experience in product marketing or product management, ideally working on advertising products or CRM systems. - Experience presenting complex information to senior leadership in writing and verbally. - Track record of delivering high-quality work at a large tech company, and working cross-functionally. - A self-motivated problem solver, organized thinker, and highly effective communicator. - Excellent data analysis acumen. - BA/BS degree or equivalent practical experience, advanced degree preferred. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at [email protected]

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.