Product Operation Specialist - Spanish and English - Trust & Safety - Austin

have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Our mission is to build a world where people can safely discover, create and connect. The Evaluation and Investigation team is responsible for evaluating and assessing the quality of AI models under TikTok and other international products, to ensure product security and create a good atmosphere for content creation and community interaction. You will have the opportunity to join the fast-growing space of AI and contribute to the development of cutting-edge products.

As a Product Operations Specialist, you will support the end-to-end evaluation of AI models based on given business targets to improve model safety performance. You will design and maintain high quality prompt libraries and templates to enable the swift identification of potential safety risks. You will collaborate with cross-functional stakeholders to understand and align on business objectives and maintain a high quality product user experience.

What will I be doing?

• Design and maintain high-quality prompts libraries and templates from the safety perspective and able to identify potential safety risks through daily work to improve overall performance and achieve further optimization.
• Responsible for design and execution of model evaluation based on business targets to keep improving model safety performance.
• Data analysis and insights generation based on evaluation data.
• Have a deep understanding and knowledge of the Latin America/English market, including local cultural norms and specific discourse on content safety considerations.
• Work collaboratively with internal stakeholders such as product and RD team, policy team and delivery team to understand business requirements and objectives and enhance the product user experience.
• Keep learning and stay updated with the latest and relevant industry research and investigation.
• Able to work on projects outside core responsibilities that could require different requirements, such as using assessment methods and having flexibility to support related projects.
• Willing to work on sensitive issues including but not limited to child exploitation, a variety of religious and political views, violence, adult & sexual content etc. What should I bring with me?
• 3-5 years of experience in content safety or TNS
• Language skills:
  • For roles supporting English Projects: Excellent proficiency in the English language is essential for this role
  • For roles supporting Spanish Projects: Proficiency in language is essential for this role, with a strong requirement for proficient-level fluency in Spanish and excellent proficiency in English
• Knowledge about AI or related models, familiarity with social media platforms and in-depth understanding of local culture
• Excellent oral and written communication skills
• Strong analytical reasoning, execution, and project management skills
• Experience working with international partners across different time zones and cultures
• Strong ability to learn and understand
• Familiar with common office software, evaluating experience is preferred
• Able to work in a fast paced environment.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before https://joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please reach out to us at https://ts.accommodations@https://tiktok.com