Product Policy Center of Excellence, Policy Program Manager, Business Operations - Trust & Safety

have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Within Trust & Safety, the Policy Center of Excellence (COE) is a central pillar of the Product Policy team, standardizing best practices and supporting policy transparency, strategy development, team coordination, knowledge management, and business operations.

As a Policy Program Manager at the T&S Policy Center of Excellence, you will be responsible for managing the Business Operations workstream, including headcount and budget management to optimize resource allocation in alignment with the team's objectives. You will play a vital role in monitoring team metrics related to performance and progress, which involves maintaining Product Policy KPIs and success metrics, and coordinating quarterly OKRs. In addition, you will help shape team strategy and execute objectives using complex project management, crossfunctional collaboration, and data-driven decision making.

The Policy Program Manager will be a skillful problem-solver with strong organizational skills given the evolving needs of the team. You will collaborate closely with Policy leaders and cross-functional stakeholders to drive the advancement of initiatives aimed at implementing programs that not only enhance safety but also foster greater trust in our company.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?

• Support development of annual roadmap and quarterly OKRs for Product Policy
• Oversee and monitor budget and headcount for Product Policy
• Contribute to strategic initiatives, including those related to policy communication and fostering a cohesive organizational culture
• Develop new systems and processes to enhance cross-policy collaboration
• Help define new operational strategies and opportunities
• Implement and manage changes and interventions to ensure project goals are achieved
• Develop a change management process and deploy tools to expedite the adoption of any changes
• Meet with stakeholders to make communication transparent regarding project blockers and decision making
• Produce accurate and timely reporting of program status throughout its lifecycle
• Build and develop relationships with policy colleagues and key XFN partners for increased efficiency and effective responsiveness into existing operations What should I bring with me?
• 3+ years of experience in program and/or project management
• Experience with budget management
• Consulting experience with a focus on operations management
• Excellent communicator in written and verbal form across both technical and non-technical audiences
• Ability to think both strategically and tactically, and to thrive in a fast-paced environment
• Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines
• Willingness to continuously learn and be comfortable with ambiguity
• Experience working cross-functionally with teams such as policy, legal, operations, global business and product
• Ability to establish and maintain strong relationships
• Knowledge of mainstream video-sharing products, social media platforms and/or Trust & Safety
• Experience at a fast-growing tech company and/or a global company

Preferred qualifications

• Project management certification (PMI, PMP, PMI-ACP, PRINCE2)
• Strong project reporting skills, with a focus on interdepartmental communication

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://ts.accommodations@https://tiktok.com The base salary range for this position in the selected city is $93600 - $160000 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​