Program Manager - Operations

with Central and cross-functional (XFN) teams to ensure strategic and operational alignment.
-Partner with Creators & Publishers teams to ensure alignment with regional content strategy.
-Gather, analyze, and interpret program data across markets to refine activation strategies and identify new growth opportunities.

Program Planning & Operations:
-Plan and execute promotional strategies to grow the LATAM content ecosystem, ensuring operational efficiency and achievement of program goals.
-Oversee day-to-day program operations in local markets, optimizing performance for maximum impact.
-Scale best practices, standardize processes, and develop program playbooks.
-Collaborate across XFN teams to ensure seamless program execution.

Performance Monitoring & Reporting:
-Define, establish, and track key metrics to measure program success and inform ongoing improvements.
-Deliver regular performance reports with actionable insights for program refinement.

Cross-Functional Collaboration:
-Maintain close communication with cross-functional teams such as Central Creator, Central Publisher, and Regional teams to ensure smooth local program execution.
-Coordinate with XFN partners such as Finance, Procurement, Legal, Marketing, GBS, and Comms to ensure accurate budget tracking, proper administrative processes, and compliance with financial and legal requirements.
-Manage and negotiate with external suppliers to execute programs and events, ensuring alignment on deliverables, timelines, and quality standards.

Qualifications

Minimum Qualifications
-Interest or experience in partner management, account support, and/or the Creator & Publisher ecosystem within LATAM.
-Strong communication and collaboration skills.
-Bachelor's degree in Marketing, Communications, Business Administration, or related field; or equivalent practical experience.
-Advanced proficiency in English and Portuguese.

Preferred Qualifications
-Strong understanding of LATAM market dynamics, audience behaviors, and cultural nuances.
-Exceptional communication, stakeholder management, and cross-functional collaboration skills.
-Demonstrated expertise in end-to-end project and program management.
-Strong analytical skills, with the ability to interpret data and translate insights into actions.
-High adaptability and agility in a fast-paced, constantly evolving environment.
-Ability to design scalable activation plans that work across multiple markets with appropriate localization.