QA Analyst - Arabic Speaking

TikTok

Kuala Lumpur, Malaysia

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

* Perform daily audit on internal system. * Provide analysis of errors and feedback to respective team. * Handle appeal cases from moderators * Work with Internal Training Team to align Policy understanding of QA and moderation teams. * Provide support on Policy/Quality related questions on ad-hoc basis. * Work with respective leads (TL/SME) in guiding new joiners to achieve their ramp up target. * Provide feedback on quality on weekly basis * Identify potential failure of Policy Update and propose recovery plan in advance. * Conduct quality meeting with the operation team to analyze errors. * Minimum Diploma in any discipline. * Excellent language skills, (English & Arabic). * Minimum 2 years working experience as Quality Assurance Analyst. * Experience in working in BPO/call center/customer service environment. * Experience in Content Moderation/Content Quality/Content Safety will be an added advantage. * Has an eye for details. * Possesses good interpersonal skills. * Able to work independently.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.