Quality Analyst, CapCut - Trust and Safety - Indonesia

TikTok

4.5

(6)

Jakarta, Indonesia

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A115650A

    Position summary

    ance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
    Join us.

    Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

    To eliminate any doubt, this role involves reading, viewing, listening, and examining user-generated content to ensure they comply with community guidelines. Content includes images, videos, and text related to everyday life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

    Responsibilities:

    • Performing daily sampling tasks for audit purposes.
    • Conducting thorough data analysis, providing feedback on identified problems, and handling necessary escalations.
    • Providing weekly feedback on moderation quality and offering suggestions for improvement.
    • Providing feedback and analysis on Policy updates to identify areas of improvement and potential gaps.
    • Collaborating with moderation teams and Market POC to ensure moderation quality meets the standard.
    • Participating in the development of quality inspection standards and continuously optimizing the process and system platform.

    Qualifications

    Minimum Qualifications:

    • 1 year of experience as a Content Specialist, Content Moderator, or Content Reviewer.
    • Fluency in English and Bahasa Indonesia is required. English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications.
    • Knowledge of common data management/data analysis/office software.

    Preferred Qualifications:

    • Possession of a Bachelor's degree or higher.
    • An in-depth understanding of the Indonesian culture and familiarity with the Internet usage habits of Indonesian users.
    • 1 year of experience as a Quality Assurance in Content Safety or Customer Service.

    ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    #LI-Onsite

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.