Quality Analyst - German Speaker

TikTok

Berlin, Germany

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

- Responsible for reviewing and monitoring content quality to ensure community ecological security, moderation quality and global policy compliance - Conduct quality assessment, root cause analysis and deliver feedback to various internal and external stakeholders - Assist in training of new team members - Provide periodic quality reports to various stakeholders within T&S team - Work closely with local Success, Policy, PnP and MPOC Teams and provide feedback/suggest policy related improvements - Collaborate with other EMEA QA teams to develop high quality inspection standards and continuously optimize internal processes Aufgaben - Überprüfung und Überwachung der Inhaltsqualität, um die ökologische Sicherheit der Community, die Qualität der Moderation und die Einhaltung globaler Richtlinien zu gewährleisten - Durchführung von Qualitätsbewertungen durch Ursachenanalyse sowie Weitergabe von Feedback an verschiedene interne und externe Stakeholder - Unterstützung bei der Einarbeitung neuer Teammitglieder - Bereitstellung regelmäßiger Qualitätsberichte für verschiedene Stakeholder innerhalb interner Teams - Teamübergreifende Zusammenarbeit lokal und international, um richtlinienbezogene Verbesserungen durchzuführen sowie Qualitätsstandards zu entwickeln und Prozesse zu optimieren - Outstanding communicator (verbal/written) with excellent language and communication skills in English + German (C1 and above) - Past experience working with Excel spreadsheets or Google Sheets (level intermediate preferred) - Great time management skills and ability to work independently and meet tight deadlines - Ability to manage multiple requests for information and handle confidential/sensitive information in a professional manner - Confidence in public speaking and presenting information in front of internal and external stakeholders - Attention to details, especially in working with data Preferred qualifications - Interest and understanding of the challenges self-regulating social media platforms are facing on the given market - Highly organised with an eye for detail and the aptitude to make ongoing improvements in your every day work - Ability to digest large data sets/policies in a cohesive and actionable manner - Ability to communicate efficiently cross-departments, with a wide array of internal and external stakeholders Qualifikationen - Hervorragende Sprachkenntnisse (mündlich/schriftlich) in Deutsch und Englisch - Erfahrung in der Arbeit mit Excel-Tabellen oder Google Sheets - Sehr gutes Zeitmanagement mit engen Fristen - Professioneller Umgang mit vertraulichen Daten - Organisationstalent mit einem Auge fürs Detail - Fähigkeit, große Datensätze/Richtlinien zusammenhängend und umsetzbar zu verarbeiten - Fähigkeit zur effizienten abteilungsübergreifenden Kommunikation mit einer Vielzahl von internen und externen Stakeholdern **Please send your complete application including CV, diplomas, certificates, and quotation of selected references** TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.