Quality Assurance Analyst - Trust & Safety- Austin

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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
The Quality Assurance Analyst plays a crucial role in upholding the quality and safety of the TikTok platform. This advanced position involves assessing the quality of performance by moderation sites, reviewing sensitive and graphic content, and ensuring compliance with policies and processes to protect users and the platform.

Responsibilities
Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in the US market.
Conduct root cause data analysis and summary.
Provide QA reports to content quality center team members and liaison with them to ensure consistent quality measurements throughout the operation.
Work closely with local operations and act as escalation point of contact for policy-related questions, issues, and solutions.
Conduct coaching and calibration sessions to the Content Moderation teams to ensure that operational policies and processes are applied consistently.
Enhance moderation policy and community safety continuously.

Qualifications

Minimum Qualifications
Strong communication skills, attention to detail, create reports and maintain documentation
Creative, solution-oriented mindset with the ability to handle pressure to meet deadlines
Experience applying policy with sound judgment to online content
Able to work with minimal supervision, taking ownership of work and completing tasks in timely manner, while adapting rapidly to changing work environments, priorities and organizational needs
Ability to identify gaps in existing processes/policies/procedures and efficiency gain through enhanced processes, policies and procedures

Preferred Qualifications
BA/BS Preferred
Intermediate proficiency in Google Sheets, Microsoft Excel, and other Data Management Platforms
Experience working in a start up environment or on new teams/workflows in established companies

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2