Quality Solutions Specialist EMEA - Trust and Safety

TikTok

4.5

(6)

London, United Kingdom

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A133664A

    Position summary

    am's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

    Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

    Overview
    This role is part of the Quality Solutions and Implementation team in the Training and Quality pillar of Trust and Safety Operations. Focused on improving quality, the Quality Solutions Specialist will be responsible for the design and solutioning of our quality measurements framework. The role will work cross functionality to ensure that optimum solutions are built to support our quality and moderation operational teams in ensuring a safe platform for our users.

    Responsibilities

    • Responsible for owning and improving the E2E quality solutions and processes, ensuring strong adherence and implementation across regions, for TikTok.
      -Design and develop moderation quality processes and strategies by collaborating with cross-functional teams to define and implement a comprehensive moderation quality strategy that aligns with the company's values, policies, and industry best practices.
      -Define and establish clear quality standards and metrics for moderation operation (including metrics definition, target setting, etc.).
      -Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.
    • Lead strategic quality initiatives involving planning, organizing, and partnering with business leaders from the designing stage to the execution stage.
    • Proactively identify issues, and improvement areas of enhancements that provide value-added insights and lead/implement strategic initiatives, and conduct an in-depth analysis of existing moderation processes, tools, and policies to identify areas for improvement in quality, efficiency, and effectiveness.
    • Lead and drive transformational initiatives to optimize moderation practices, including process redesign, technology implementation, and automation strategies.
    • Partner with implementation teams to drive change management on a global scale.
    • Gather feedback from implementation teams on each aspect of the process, and challenges and resolve potential problems.

    Qualifications

    Minimum Qualifications

    • Bachelor's degree or above, ideally in computer science or business.
    • Background in Trust and Safety, Operations, Strategy, Content Moderation, Quality Engineering or Process Design/Process Excellence.
    • 5+ years of experience in solution design or architecture
    • 2+ years of experience in data analysis and ability to garner insights from key data.
    • Strong influencing skills.

    Preferable Qualifications

    • Qualification in Lean Six Sigma preferred (min. Lean Six Sigma Green Belt).

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.